The Accounts Receivable & Collections Manager is responsible for overseeing all receivables, billing, and collections functions across hotel and casino operations. This role focuses on ensuring timely cash flow, reducing outstanding balances, and maintaining compliance with New Jersey gaming regulations and internal controls. This position works closely with teams that manage credit, front office and sales & catering.

Accounts Receivable and Collections Management

• Oversee billing, invoicing, and cash application for hotel rooms, food & beverage outlets, casino activity, and group/events business
• Ensure accurate and timely posting, documentation and compliance of all receivables and collection payments
• Deposit all received checks

• Prepare and monitor AR aging reports, collection forecasts and bad debt analysis

•  and drive timely resolution of outstanding balances

• Manage and lead communication and collection efforts for corporate accounts, group clients, and applicable casino-related receivables
• Develop and execute strategies to reduce delinquency and improve collection cycles
• Recommend Hotel/Casino Write Offs
• Work closely with front office, sales & catering, casino hosts, credit team and finance teams to track casino-related receivables and for account resolution
• Resolve billing discrepancies and improve billing processes
• Provide Win/Loss Statements to Casino patrons upon request
• Balance guest service considerations with financial controls
• Establish and maintain a structured diary/log system to document all collection activities
• Ensure documentation supports audit requirements, legal proceedings, and internal controls
• Maintain and analyze collection recovery statistics compared to historical performance and benchmarks
• Identify trends and recommend process improvements to enhance cash flow and recovery rates
• Support audits and regulatory reporting requirements
• Experienced in the preparation and completion of Accounts Receivable Aging Reports, Collection Forecasting, and Bad Debt Analysis
• All other duties as assigned

Legal & External Collections Coordination

• Coordinate with external legal counsel on accounts escalated to legal action
• Prepare and provide documentation required for legal proceedings, claims, and settlements
• Monitor status of accounts placed with attorneys and ensure timely follow-up and resolution
• Act as primary liaison between the property and attorneys on collection-related matters
• Record detailed interactions with debtors, and attorneys

Education & Experience

• Bachelor’s degree in accounting, finance, or related field preferred
• 5+ years of accounts receivable and/or collections experience
• Experience in hospitality and/or casino gaming environment preferred
• Proficiency with Microsoft Excel is required.
• Experience with Infinium Software, hotel LMS and/or casino ACSC is a plus!

ESSENTIAL PHYSICAL FUNCTIONS

(O) Standing

(O) Walking

(C) Sitting

(O) Kneeling

(N) Running

(O) Lifting                                                                                 Max Weight:      25lbs

(O) Pushing                                                                             Max Weight:      25lbs

(O) Pulling                                                                                        Max Weight:      25lbs

(O) Carrying                                                                                  Max Weight:      25lbs

(O) Bending

(N) Stooping

(O) Climbing Stairs

(N) Climbing Ladders                                                                      Max Height: n/a

(N) Working at a Height Level Above The Floor                         Max Height: n/a

(C) Finger Dexterity

(C) Full Use of Both Hands

(N) Crawling

(N) Balancing

(N) Throwing

(O) Twisting

(N) Reaching                                                                                    Max Height: n/a

(N) Driving

(N) Working On or With Moving Machinery

(C) Working at Rapid Work Speed

(O) Working in Isolation

(C) Working Around People

(C) Hearing Conversation

(N) Hearing High Acuity

(O) Speaking Clearly

(C) Seeing Near

(O) Seeing Far

(N) Seeing – Depth Perception

(C) Seeing - Color Vision

Other-Describe:

ESSENTIAL MENTAL FUNCTIONS

(C) Writing English

(C) Reading English

(C) Speaking English

(C) Working under Pressure/Stress

(O) Speaking With Guests/Customers

(O) Speaking With Employees

(C) Working with Basic Math Skills

(C) Making Decisions Based On Facts

(C) Making Decisions Based On Data

(O) Making Decisions Based On Personal Judgment

(C) Making Accurate Measurements According To Set Standards

(N) Planning and/or Supervising the Activities Others

ESSENTIAL INTERACTIVE FUNCTIONS

(O) Working under Close Supervision

(C) Working under Minimal Supervision

(O) Working and Interacting With Management in a Professional and Courteous Manner

(C) Working and Interacting With Co-Workers in a Professional and Courteous Manner

(O) Working and Interacting With Guests in a Professional and Courteous Manner

ESSENTIAL ENVIRONMENT FUNCTIONS

(C) Working Inside

(N) Working Outside

(C) Working in a Fast Paced Environment

(N) Exposed To Chemicals Describe:

(O) Exposed To Dust, Fumes, Gases, Describe: Dust

(N) Exposed To Smoke

(N) Exposed To Excessive Noise

(N) Working in Dimly Lit Areas

(N) Working in Sudden Marked Changes of Temperature and Humidity

Other Describe: 

Key

Not Applicable          (N)

Occasional                (O) Under 2 hours

Frequent                    (F) 2 hours to 5 hours

Constant                    (C) more than 5 hours