• Coordinates the bulk of Online Casino-related promotions from creative to implementation.
• Coordinates all promotional creative assets, copy, and communication setup/delivery (including but not limited to promotional emails, SMS/text, and pushing messaging).
• Develops and administers promotional campaigns including coordination, analysis, and continual monitoring for progress. 
• Assists CRM Manager with project plans, timelines for new digital media launches and keeps tasks on track to meet deadlines.
• Works with third parties to coordinate receipt, delivery and storage of digital gaming assets. 
• Monitors and reports on progress of daily promotional campaigns.
• Measures and reports performance of promotional campaigns and assesses against KPIs.
• Works with the Player Support Team to support and respond to player inquiries with a sense of urgency while providing knowledgeable and accurate information.
• Stays on top of changes in the digital marketing environment to best serve the objective of the player and adjust plans accordingly.
• Contributes to the growth and performance of the Digital Gaming Team.
• Assists CRM manager with daily, monthly, yearly tasks; Loyalty downgrades, checking fact sheets, report analysis, 1099 reporting, Self-Exclusion Checks, etc.
• Trains new & existing employees where necessary
• Reviews existing/creates new SOPs for day-to-day operations.
• Liaises with game providers regarding promotions. Ensures a high degree of credibility and integrity is always maintained across all platforms.
• Promotes a positive image for ResortsCasino.com and MoheganSunCasino.com.
• Performs all other related and compatible duties as assigned.

• College degree or 2-3 years’ Marketing experience preferred.
• Experience in online gaming or casino customer service, desired.
• A minimum of 1-year experience in a regulated sports betting role with significant online presence.
• Proficiency in Microsoft Office Suite required.
• Exceptional organizational, communication, and time management skills.
• Ability to handle multiple projects simultaneously.
• Ability to work independently and contribute in a team environment.
• Experience working in a regulated working environment.
• Strong interpersonal skills and unwavering in the areas of diplomacy and professionalism are critical to success in this position.
• Ability to be both execution and consultative oriented.

* Resorts is an Equal Opportunity Employer