Resorts Casino Hotel


Job Locations
USA-NJ-Atlantic City
Digital Gaming
Position Type
Full Time


  • Recognizes, interprets and analyzes suspicious behavior.
  • Demonstrates the judgment and capability necessary to review and/or investigate transactions.
  • Naturally inquisitive, detail oriented and able to quickly identify anomalies or patterns in transactions, behaviors, or data.
  • Works with customer service team to review and process customer withdrawals
  • Ability to read, understand and explain basic financial transactional histories including depositing, wagering, win/loss and withdrawals.
  • Per departmental procedures and Federal/State Regulations takes proactive measures to prevent losses through performing investigations, restricting accounts, analyzing unusual activity and documenting and reporting your findings. 
  • Familiar with FinCen Suspicious Activity Reporting and AML regulations.
  • Works with Customer Support team whenever heightened Know Your Customer (KYC) checks are needed.
  • Ability to learn and have a high level of knowledge regarding how the website and app function.
  • Possesses strong time-management skills and the ability to effectively prioritize work with limited supervision
  • Handles upset and challenging customers to resolve complex issues in a timely fashion and in a manner that is mutually beneficial to both the customer and company.
  • Practices discretion when exposed to and handling of highly sensitive and confidential personal and Company information.
  • Remain flexible with scheduling and assignment of duties to support larger department goals and Company initiatives.
  • Ensures a professional working environment, at all times.
  • Promotes positive public relations.
  • Performs other duties as assigned.


  • College Degree or equivalent, preferred.
  • Excellent verbal and written communication skills required.
  • Advanced proficiency in Microsoft Office and/or Google Suite products.
  • Minimum of 1-year experience working in fraud operations within the internet gaming, ecommerce or banking space preferred.
  • Scheduling flexibility a must, to include nights, weekends, holidays, and as needed to accommodate a smooth operation.
  • Must have or be able to obtain a Casino Employee Registration from the New Jersey Division of Gaming Enforcement. May be required to obtain additional state licenses, in the future.

Essential Functions

** All applicants must be able to perform the essential functions of this position, with or without reasonable accommodations.


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