Coordinate reporting of issues as the primary point of contact and communication focal point for all incidents affecting the gaming platform. Ensure accurate and extensive data is collected to allow best possible resolution times.
Lead efforts for quality assurance during system upgrades and product launches, including regression and acceptance testing on desktop, iOS, and Android platforms.
Create tickets with appropriate vendors as issues arise, follow up for solutions as possible.
Assist the Director of Product in identifying training gaps and developing tools to address them.
Use variety of tools to provide status updates to all concerned stakeholders.
Deliver regular analytics on platform performance and issue resolution.
Performs all other related and compatible duties as assigned.
Strong knowledge of Microsoft Office suite, predominantly Excel and Word.
Usage of web-based reporting services preferred.
** All applicants must be able to perform the essential functions of this position, with or without reasonable accommodations.