Resorts Casino Hotel

TABLE GAMES SERVICE AMBASSADOR

ID
2021-3350
Job Locations
USA-NJ-Atlantic City
Category
Table Games
Position Type
Full Time

Responsibilities

  • Interacts with Table Games customers, within the casino pit, providing the highest level of customer service
  • Demonstrates a pleasant and enthusiastic demeanor, at all times
  • Walks the casino floor/pit, assisting customers with questions and requests.
  • Establishes and maintains a professional relationship with new and repeat customers, ensuring repeat business.
  • Actively recruits new players card members by promoting the Rewards Star Card and emphasizing the benefits of the program.
  • Obtains customer data and enters it into the computer system in an accurate and efficient manner, in order to create new players cards.
  • Reprints players cards as needed.
  • Focuses on increasing rated play by enticing customers to utilize their Rewards Star Card while playing.
  • Communicates with the Promotions Booth regarding players and player-specific programs and promotions.
  • Promotes current players club promotions to customers on the casino floor.
  • Lends to the creation of a fun, exciting and enjoyable Table Games experience.
  • Promotes positive public relations.
  • Performs other duties as assigned.

Qualifications

• High School diploma or equivalent.
• A minimum of 3 years’ experience in table games and customer service.
• Professional in appearance and demeanor.
• Excellent communication skills.
• Exceptional interpersonal and customer service skills.
• Must possess an upbeat and energetic personality.
• Working knowledge of computers.

Essential Functions

** All applicants must be able to perform the essential functions of this position, with or without reasonable accommodations.

 

ESSENTIAL PHYSICAL FUNCTIONS

 

(c) Standing

(c) Walking

(o) Sitting

(o) Kneeling

(n) Running

(o) Lifting                                                                                 Max Weight:  10 lb.   

(o) Pushing                                                                              Max Weight:  10 lb. 

(o) Pulling                                                                                Max Weight:  10 lb. 

(o) Carrying                                                                              Max Weight:  10 lb.   

(o) Bending

(o) Stooping

(o) Climbing Stairs

(n) Climbing Ladders                                                                 Max Height: n/a

(n) Working at a Height Level Above The Floor                        Max Height: n/a

(o) Finger Dexterity

(o) Full Use of Both Hands

(n) Crawling

(n) Balancing

(n) Throwing

(n) Twisting

(o) Reaching                                                                              Max Height: 7 ft

(n) Driving

(n) Working On or With Moving Machinery

(n) Working at Rapid Work Speed

(n) Working in Isolation

(c) Working Around People

(c) Hearing Conversation

(c) Hearing High Acuity

(c) Speaking Clearly

(c) Seeing Near

(c) Seeing Far

(c) Seeing – Depth Perception

(c) Seeing - Color Vision

 

ESSENTIAL MENTAL FUNCTIONS

(c) Writing English

(c) Reading English

(c) Speaking English

(c) Working under Pressure/Stress

(c) Speaking With Guests/Customers

(c) Speaking With Employees

(c) Working with Basic Math Skills

(c) Making Decisions Based On Facts

(c) Making Decisions Based On Data

(c) Making Decisions Based On Personal Judgment

(c) Making Accurate Measurements According To Set Standards

(c) Planning and/or Supervising the Activities of Others

 

ESSENTIAL INTERACTIVE FUNCTIONS

(c) Working under Close Supervision

(c) Working under Minimal Supervision

(c) Working and Interacting With Management in a Professional and Courteous Manner

(c) Working and Interacting With Co-Workers in a Professional and Courteous Manner

(c) Working and Interacting With Guests in a Professional and Courteous Manner

 

ESSENTIAL ENVIRONMENT FUNCTIONS

(c) Working Inside

(n) Working Outside

(c) Working in a Fast Paced Environment

(n) Exposed To Chemicals Describe:

(n) Exposed To Dust, Fumes, Gases, Describe:

(c) Exposed To Smoke

(o) Exposed To Excessive Noise

(n) Working in Dimly Lit Areas

(n) Working in Sudden Marked Changes of Temperature and Humidity

  

Key

Not Applicable          (N)

Occasional                (O) Under 2 hours

Frequent                    (F) 2 hours to 5 hours

Constant                   (C) more than 5 hours

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