Resorts Casino Hotel

FRONT DESK AGENT

ID
2021-2742
Job Locations
USA-NJ-Atlantic City
Category
Hotel
Position Type
Full Time

Responsibilities

  • Act as liaison between hotel guests and management.
  • Responsible for providing courteous and efficient service in greeting guests, selling rooms and providing information and other guest services.
  • Maintains customer accounts and collects revenue in settlement.
  • Provides accurate, up to date information and direction concerning the hotel and its facilities to requesting guests, visitors, and phone callers.
  • Promotes positive public relations.
  • Performs other duties as assigned.

Qualifications

  • High school diploma or equivalent.
  • Will train, no experience necessary.
  • Good appearance and strong written and oral communication skills

Essential Functions

ESSENTIAL PHYSICAL FUNCTIONS

  • Standing
  • Walking
  • Sitting
  • Kneeling
    Lifting
    • Max Weight: 20 lbs
  • Pushing
    • Max Weight: 20 lbs
  • Pulling
    • Max Weight: 20 lbs
  • Carrying
    • Max Weight: 20 lbs
  • Bending
  • Stooping
  • Climbing Stairs
  • Finger Dexterity
  • Full Use of Both Hands
  • Balancing
  • Twisting
  • Reaching Working On or With Moving Machinery
  • Working at Rapid Work Speed
  • Working in Isolation
  • Working Around People
  • Hearing Conversation
  • Hearing High Acuity
  • Speaking Clearly
  • Seeing Near
  • Seeing Far
  • Seeing – Depth Perception
  • Seeing - Color Vision

 

ESSENTIAL MENTAL FUNCTIONS

  • Writing English
  • Reading English
  • Speaking English
  • Working under Pressure/Stress
  • Speaking With Guests/Customers
  • Speaking With Employees
  • Working with Basic Math Skills
  • Making Decisions Based On Facts
  • Making Decisions Based On Data
  • Making Decisions Based On Personal Judgment
  • Making Accurate Measurements According To Set Standards
  • Planning and/or Supervising the Activities Others

 

ESSENTIAL INTERACTIVE FUNCTIONS

  • Working under Close Supervision
  • Working under Minimal Supervision
  • Working and Interacting With Management in a Professional and Courteous Manner
  • Working and Interacting With Co-Workers in a Professional and Courteous Manner
  • Working and Interacting With Guests in a Professional and Courteous Manner

 

ESSENTIAL ENVIRONMENT FUNCTIONS

  • Working Inside
  • Working Outside
  • Working in a Fast Paced Environment
  • Exposed To Dust, Fumes, Gases
  • Describe: Car/Bus Exhause Fumes, Gases
  • Exposed To Smoke
  • Exposed To Excessive Noise
  • Working in Dimly Lit Areas
  • Working in Sudden Marked Changes of Temperature and Humidity

 

 

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