Resorts Casino Hotel

MARKETING OPERATIONS REP

ID
2020-2494
Job Locations
USA-NJ-Atlantic City
Category
Marketing
Position Type
On Call

Responsibilities

  • Issues complimentary amenities based on player activity, distributes promotional prizes, gifts and collateral. 
  • Position has no discretionary comping decision authority. 
  • Create new player accounts and replacement cards.
  • Introduce and inform guest about Resorts Players Club on the casino floor, and throughout the property by enrolling guests outside of the promotions booth area.
  • Issues PIN numbers for guest accounts.
  • Issues promotional coupons and/or slot dollars for approved slot promotions.
  • Work promotional games, birthday parties and bingo events with enthusiasm.
  • Issues and maintain accurate coin coupon banks.
  • Issues Bus Group Leader coin coupons.
  • Greets and dispatches buses.
  • Responsible for dollar value coupons.
  • Maintains operational forms.
  • Keep abreast of current promotions and special event procedures and information.
  • Knowledgeable of hotel and property events.
  • Must meet or exceed the company’s standards for service.
  • Greets customers in a professional, courteous and friendly manner to ensure superior customer service.
  • Resolves problems and complaints of guests and brings them to the attention of management.
  • Responsibilities include the acceptance, inventory, assignment for distribution or reconciliation of coupons which are ultimately considered in the calculation of gross revenue. 
  • Examples of such coupons are match play coupons, chip coupons, keno coupons and coupons accepted by bill validators.
  • Implement all administrative duties as deemed necessary in the department.
  • Assists in the implementation to include organize, develop and facilitate all aspects of all Special Events and Promotions. 
  • Performs all other related and compatible duties as assigned.  
  • Promotes outstanding customer relations.

Qualifications

  • High school diploma or equivalent.
  • Minimum of (2) two years of promotions and special events experience preferred.
  • Ability to work flexible hours.
  • Outstanding oral communication skills.
  • Knowledge of Excel and Microsoft Word a must.

Essential Functions

ESSENTIAL PHYSICAL FUNCTIONS

  • Standing
  • Walking
  • Sitting
  • Kneeling
  • Lifting
    • Max Weight: 15 lbs
  • Pushing
    • Max Weight: 15 lbs
  • Pulling
    • Max Weight: 15 lbs
  • Carrying
    • Max Weight: 15 lbs
  • Bending
  • Stooping
  • Climbing Stairs
  • Finger Dexterity
  • Full Use of Both Hands
  • Crawling
  • Balancing
  • Twisting
  • Reaching
    • Max Height: 6 ft
  • Working at Rapid Work Speed
  • Working Around People
  • Hearing Conversation
  • Hearing High Acuity
  • Speaking Clearly
  • Seeing Near
  • Seeing Far

 

ESSENTIAL MENTAL FUNCTIONS

  • Writing English
  • Reading English
  • Speaking English
  • Working under Pressure/Stress
  • Speaking With Guests/Customers
  • Speaking With Employees
  • Working with Basic Math Skills
  • Making Decisions Based On Facts
  • Making Decisions Based On Data
  • Making Decisions Based On Personal Judgment
  • Making Accurate Measurements According To Set Standards

 

ESSENTIAL INTERACTIVE FUNCTIONS

  • Working under Close Supervision
  • Working under Minimal Supervision
  • Working and Interacting With Management in a Professional and Courteous Manner
  • Working and Interacting With Co-Workers in a Professional and Courteous Manner
  • Working and Interacting With Guests in a Professional and Courteous Manner

 

ESSENTIAL ENVIRONMENT FUNCTIONS

  • Working Inside
  • Working Outside
  • Working in a Fast Paced Environment
  • Exposed To Dust, Fumes, Gases
    • Describe: Bus Fumes
  • Exposed To Smoke
  • Exposed To Excessive Noise
  • Working in Sudden Marked Changes of Temperature and Humidity

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